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{"id":4373052260484,"title":"Astral Service","handle":"astral-service","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp style=\"color:#f68b1e\"\u003e\u003cstrong\u003eHoliday Notice:\u003c\/strong\u003e It's a very busy time in the hoopshop as our hoopsmithing elves craft away on Astral gifts.  We always do our best to perform services as swiftly as possible, but it could take a little longer this month.  If you're ordering a service for a functioning hoop, such as an upgrade or resize, we recommend waiting until after the first of the year to send it in for the fastest turn around time.   \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eStart here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service.  After completing this service order you will be emailed shipping instructions.  For upgrades, please see our \u003ca href=\"https:\/\/shop.astralhoops.com\/collections\/upgrade\"\u003eUpgrade Offerings\u003c\/a\u003e. \u003c\/p\u003e\n\u003ch3\u003eWhat The Service Includes\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eWe want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat It Will Cost\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIf you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.\u003c\/li\u003e\n\u003cli\u003eThe warranty does not cover things such as tubing kinked from improper collapsing\/coiling or damage caused by water or dirt.\u003c\/li\u003e\n\u003cli\u003eFor more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.\u003c\/li\u003e\n\u003cli\u003eRepairs not covered by the warranty will be billed at the time of service.\u003c\/li\u003e\n\u003cli\u003eA base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow Long It Will Take\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePlease allow 2 to 3 weeks for most repairs and services (not including shipping transit times).\u003c\/li\u003e\n\u003cli\u003eIt can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.\u003c\/li\u003e\n\u003cli\u003eIf you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.\u003c\/li\u003e\n\u003cli\u003eIf you need a hoop for a performance while yours is in the shop you can\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/shop.astralhoops.com\/products\/borrow-a-loaner-hoop\"\u003eborrow a hoop\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow to Ship It Back\u003c\/h3\u003e\nAfter completing the checkout you will receive an automated email with detailed return instructions and shipping tips.  For your connivance, we can send you a return shipping label.  The return label can be ordered below at a flat rate of $15.  This is good for a box similar in size to the original box your Astral was shipped in.  Please allow 1 to 2 business days to receive your label by email.  You do not need to order a label from us.  You can also purchase mailing labels on the \u003ca href=\"https:\/\/usps.com\" title=\"Post Office\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePost Office Website\u003c\/a\u003e or in person.","published_at":"2019-11-19T22:23:39-07:00","created_at":"2019-11-19T11:04:10-07:00","vendor":"Astral Hoops","type":"","tags":[],"price":0,"price_min":0,"price_max":10900,"available":true,"price_varies":true,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":31255313809540,"title":"No Extras \/ No Extras","option1":"No Extras","option2":"No Extras","option3":null,"sku":"SERVICE","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - No Extras \/ No Extras","public_title":"No Extras \/ No Extras","options":["No Extras","No Extras"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-38,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313711236,"title":"No Extras \/ Rush Processing","option1":"No Extras","option2":"Rush Processing","option3":null,"sku":"SERVICE-R","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - No Extras \/ Rush Processing","public_title":"No Extras \/ Rush Processing","options":["No Extras","Rush Processing"],"price":2500,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313744004,"title":"No Extras \/ Shipping Label (US Only)","option1":"No Extras","option2":"Shipping Label (US Only)","option3":null,"sku":"SERVICE-L","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - No Extras \/ Shipping Label (US Only)","public_title":"No Extras \/ Shipping Label (US Only)","options":["No Extras","Shipping Label (US Only)"],"price":1500,"weight":1814,"compare_at_price":null,"inventory_quantity":-4,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313776772,"title":"No Extras \/ Rush and Shipping Label","option1":"No Extras","option2":"Rush and Shipping Label","option3":null,"sku":"SERVICE-RL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - No Extras \/ Rush and Shipping Label","public_title":"No Extras \/ Rush and Shipping Label","options":["No Extras","Rush and Shipping Label"],"price":4000,"weight":1814,"compare_at_price":null,"inventory_quantity":-2,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313416324,"title":"Resize Hoop \/ No Extras","option1":"Resize Hoop","option2":"No Extras","option3":null,"sku":"SERVICE-S","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize Hoop \/ No Extras","public_title":"Resize Hoop \/ No Extras","options":["Resize Hoop","No Extras"],"price":5900,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313318020,"title":"Resize Hoop \/ Rush Processing","option1":"Resize Hoop","option2":"Rush Processing","option3":null,"sku":"SERVICE-SR","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize Hoop \/ Rush Processing","public_title":"Resize Hoop \/ Rush Processing","options":["Resize Hoop","Rush Processing"],"price":8400,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313350788,"title":"Resize Hoop \/ Shipping Label (US Only)","option1":"Resize Hoop","option2":"Shipping Label (US Only)","option3":null,"sku":"SERVICE-SL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize Hoop \/ Shipping Label (US Only)","public_title":"Resize Hoop \/ Shipping Label (US Only)","options":["Resize Hoop","Shipping Label (US Only)"],"price":7400,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313383556,"title":"Resize Hoop \/ Rush and Shipping Label","option1":"Resize Hoop","option2":"Rush and Shipping Label","option3":null,"sku":"SERVICE-SRL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize Hoop \/ Rush and Shipping Label","public_title":"Resize Hoop \/ Rush and Shipping Label","options":["Resize Hoop","Rush and Shipping Label"],"price":9900,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313547396,"title":"Add 3M Grip Tape \/ No Extras","option1":"Add 3M Grip Tape","option2":"No Extras","option3":null,"sku":"SERVICE-G","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Add 3M Grip Tape \/ No Extras","public_title":"Add 3M Grip Tape \/ No Extras","options":["Add 3M Grip Tape","No Extras"],"price":1000,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313449092,"title":"Add 3M Grip Tape \/ Rush Processing","option1":"Add 3M Grip Tape","option2":"Rush Processing","option3":null,"sku":"SERVICE-GR","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Add 3M Grip Tape \/ Rush Processing","public_title":"Add 3M Grip Tape \/ Rush Processing","options":["Add 3M Grip Tape","Rush Processing"],"price":3500,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313481860,"title":"Add 3M Grip Tape \/ Shipping Label (US Only)","option1":"Add 3M Grip Tape","option2":"Shipping Label (US Only)","option3":null,"sku":"SERVICE-GL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Add 3M Grip Tape \/ Shipping Label (US Only)","public_title":"Add 3M Grip Tape \/ Shipping Label (US Only)","options":["Add 3M Grip Tape","Shipping Label (US Only)"],"price":2500,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313514628,"title":"Add 3M Grip Tape \/ Rush and Shipping Label","option1":"Add 3M Grip Tape","option2":"Rush and Shipping Label","option3":null,"sku":"SERVICE-GRL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Add 3M Grip Tape \/ Rush and Shipping Label","public_title":"Add 3M Grip Tape \/ Rush and Shipping Label","options":["Add 3M Grip Tape","Rush and Shipping Label"],"price":5000,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313678468,"title":"Resize and add 3M \/ No Extras","option1":"Resize and add 3M","option2":"No Extras","option3":null,"sku":"SERVICE-SG","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize and add 3M \/ No Extras","public_title":"Resize and add 3M \/ No Extras","options":["Resize and add 3M","No Extras"],"price":6900,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313580164,"title":"Resize and add 3M \/ Rush Processing","option1":"Resize and add 3M","option2":"Rush Processing","option3":null,"sku":"SERVICE-SGR","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize and add 3M \/ Rush Processing","public_title":"Resize and add 3M \/ Rush Processing","options":["Resize and add 3M","Rush Processing"],"price":9400,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313612932,"title":"Resize and add 3M \/ Shipping Label (US Only)","option1":"Resize and add 3M","option2":"Shipping Label (US Only)","option3":null,"sku":"SERVICE-SGL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize and add 3M \/ Shipping Label (US Only)","public_title":"Resize and add 3M \/ Shipping Label (US Only)","options":["Resize and add 3M","Shipping Label (US Only)"],"price":8400,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""},{"id":31255313645700,"title":"Resize and add 3M \/ Rush and Shipping Label","option1":"Resize and add 3M","option2":"Rush and Shipping Label","option3":null,"sku":"SERVICE-SGRL","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Resize and add 3M \/ Rush and Shipping Label","public_title":"Resize and add 3M \/ Rush and Shipping Label","options":["Resize and add 3M","Rush and Shipping Label"],"price":10900,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":""}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_8801c65c-5540-444b-87a1-707c175ce970.png?v=1574186650"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_8801c65c-5540-444b-87a1-707c175ce970.png?v=1574186650","options":["Hoop Extras","Service Extras"],"content":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp style=\"color:#f68b1e\"\u003e\u003cstrong\u003eHoliday Notice:\u003c\/strong\u003e It's a very busy time in the hoopshop as our hoopsmithing elves craft away on Astral gifts.  We always do our best to perform services as swiftly as possible, but it could take a little longer this month.  If you're ordering a service for a functioning hoop, such as an upgrade or resize, we recommend waiting until after the first of the year to send it in for the fastest turn around time.   \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003eStart here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service.  After completing this service order you will be emailed shipping instructions.  For upgrades, please see our \u003ca href=\"https:\/\/shop.astralhoops.com\/collections\/upgrade\"\u003eUpgrade Offerings\u003c\/a\u003e. \u003c\/p\u003e\n\u003ch3\u003eWhat The Service Includes\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eWe want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.\u003c\/span\u003e\u003c\/p\u003e\n\u003ch3\u003eWhat It Will Cost\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIf you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.\u003c\/li\u003e\n\u003cli\u003eThe warranty does not cover things such as tubing kinked from improper collapsing\/coiling or damage caused by water or dirt.\u003c\/li\u003e\n\u003cli\u003eFor more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.\u003c\/li\u003e\n\u003cli\u003eRepairs not covered by the warranty will be billed at the time of service.\u003c\/li\u003e\n\u003cli\u003eA base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow Long It Will Take\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePlease allow 2 to 3 weeks for most repairs and services (not including shipping transit times).\u003c\/li\u003e\n\u003cli\u003eIt can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.\u003c\/li\u003e\n\u003cli\u003eIf you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.\u003c\/li\u003e\n\u003cli\u003eIf you need a hoop for a performance while yours is in the shop you can\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/shop.astralhoops.com\/products\/borrow-a-loaner-hoop\"\u003eborrow a hoop\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003ch3\u003eHow to Ship It Back\u003c\/h3\u003e\nAfter completing the checkout you will receive an automated email with detailed return instructions and shipping tips.  For your connivance, we can send you a return shipping label.  The return label can be ordered below at a flat rate of $15.  This is good for a box similar in size to the original box your Astral was shipped in.  Please allow 1 to 2 business days to receive your label by email.  You do not need to order a label from us.  You can also purchase mailing labels on the \u003ca href=\"https:\/\/usps.com\" title=\"Post Office\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ePost Office Website\u003c\/a\u003e or in person."}

Astral Service

Holiday Notice: It's a very busy time in the hoopshop as our hoopsmithing elves craft away on Astral gifts.  We always do our best to perform services as swiftly as possible, but it could take a little longer this month.  If you're ordering a service for a functioning hoop, such as an upgrade or resize, we recommend waiting until after the first of the year to send it in for the fastest turn around time.   

Start here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service.  After completing this service order you will be emailed shipping instructions.  For upgrades, please see our Upgrade Offerings

What The Service Includes

We want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.

What It Will Cost

  • If you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.
  • The warranty does not cover things such as tubing kinked from improper collapsing/coiling or damage caused by water or dirt.
  • For more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.
  • Repairs not covered by the warranty will be billed at the time of service.
  • A base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.
  • For non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.

How Long It Will Take

  • Please allow 2 to 3 weeks for most repairs and services (not including shipping transit times).
  • It can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.
  • If you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.
  • If you need a hoop for a performance while yours is in the shop you can borrow a hoop.

How to Ship It Back

After completing the checkout you will receive an automated email with detailed return instructions and shipping tips.  For your connivance, we can send you a return shipping label.  The return label can be ordered below at a flat rate of $15.  This is good for a box similar in size to the original box your Astral was shipped in.  Please allow 1 to 2 business days to receive your label by email.  You do not need to order a label from us.  You can also purchase mailing labels on the Post Office Website or in person.
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