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{"id":5745153704099,"title":"Astral Service","handle":"astral-service","description":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003eStart here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service or upgrades.  After completing this service order you will be emailed shipping instructions. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWhat The Service Includes\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eWe want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWhat It Will Cost\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIf you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.\u003c\/li\u003e\n\u003cli\u003eThe warranty does not cover things such as tubing kinked from improper collapsing\/coiling or damage caused by water or dirt.\u003c\/li\u003e\n\u003cli\u003eFor more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eRepairs not covered by the warranty will be billed at the time of service.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eHow Long It Will Take\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePlease allow 2 to 3 weeks for most repairs and services (not including shipping transit times).\u003c\/li\u003e\n\u003cli\u003eIt can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.\u003c\/li\u003e\n\u003cli\u003eIf you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.\u003c\/li\u003e\n\u003cli\u003eIf you need a hoop for a performance while yours is in the shop you can\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/shop.astralhoops.com\/products\/borrow-a-loaner-hoop\"\u003eborrow a hoop\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eHow to Ship It Back\u003c\/h3\u003e\n\u003cp\u003eAfter completing the checkout you will receive an automated email with detailed return instructions and shipping tips.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eUpgrades\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eA variety of upgrades are available for Atomic V model hoops and wands.  Here are a few examples:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eUpgrade AF hoop or wand to add USB-C charging and keychain remote ($99)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eUpgrade Megamix to Classic, Megamix to AF, or Classic to AF (contact us for quote)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOther upgrades or modifications (contact us for quote)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eFor Evoke or older model Hoops we offer a $75 trade-in credit that can be used towards the purchase of a new Classic or AF model hoop.  Take advantage of this offer by selecting the trade-in option below and follow the emailed instructions to send in your hoop.  We'll email you with a $75 off certificate code once we receive your hoop.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e","published_at":"2020-10-07T16:48:00-06:00","created_at":"2020-10-07T10:13:45-06:00","vendor":"Astral Hoops","type":"","tags":[],"price":0,"price_min":0,"price_max":5900,"available":true,"price_varies":true,"compare_at_price":null,"compare_at_price_min":0,"compare_at_price_max":0,"compare_at_price_varies":false,"variants":[{"id":36522534731939,"title":"LED Wand \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","option1":"LED Wand","option2":"Fix a problem - Describe problem below (non-warranty billed at time of service)","option3":null,"sku":"SERVICE-SGR-4","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Wand \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","public_title":"LED Wand \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","options":["LED Wand","Fix a problem - Describe problem below (non-warranty billed at time of service)"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522534863011,"title":"LED Staff \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","option1":"LED Staff","option2":"Fix a problem - Describe problem below (non-warranty billed at time of service)","option3":null,"sku":"SERVICE-SGR-8","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Staff \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","public_title":"LED Staff \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","options":["LED Staff","Fix a problem - Describe problem below (non-warranty billed at time of service)"],"price":0,"weight":2722,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522534994083,"title":"Other \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","option1":"Other","option2":"Fix a problem - Describe problem below (non-warranty billed at time of service)","option3":null,"sku":"SERVICE-SGR-12","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - Other \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","public_title":"Other \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","options":["Other","Fix a problem - Describe problem below (non-warranty billed at time of service)"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-2,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535026851,"title":"LED Hoop (Evoke or older) \/ Trading in Evoke or older hoop for $75 upgrade credit","option1":"LED Hoop (Evoke or older)","option2":"Trading in Evoke or older hoop for $75 upgrade credit","option3":null,"sku":"SERVICE-SGR-13","requires_shipping":false,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Evoke or older) \/ Trading in Evoke or older hoop for $75 upgrade credit","public_title":"LED Hoop (Evoke or older) \/ Trading in Evoke or older hoop for $75 upgrade credit","options":["LED Hoop (Evoke or older)","Trading in Evoke or older hoop for $75 upgrade credit"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-4,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535092387,"title":"LED Hoop (Evoke or older) \/ Resize (Specify new size below)","option1":"LED Hoop (Evoke or older)","option2":"Resize (Specify new size below)","option3":null,"sku":"SERVICE-SGR-15","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Evoke or older) \/ Resize (Specify new size below)","public_title":"LED Hoop (Evoke or older) \/ Resize (Specify new size below)","options":["LED Hoop (Evoke or older)","Resize (Specify new size below)"],"price":5900,"weight":1814,"compare_at_price":null,"inventory_quantity":0,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535125155,"title":"LED Hoop (Evoke or older) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","option1":"LED Hoop (Evoke or older)","option2":"Fix a problem - Describe problem below (non-warranty billed at time of service)","option3":null,"sku":"SERVICE-SGR-16","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Evoke or older) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","public_title":"LED Hoop (Evoke or older) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","options":["LED Hoop (Evoke or older)","Fix a problem - Describe problem below (non-warranty billed at time of service)"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-11,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535190691,"title":"LED Hoop (Atomic V) \/ Upgrade - Specify the upgrade you'd like below (billed at time of service, contact us for quote)","option1":"LED Hoop (Atomic V)","option2":"Upgrade - Specify the upgrade you'd like below (billed at time of service, contact us for quote)","option3":null,"sku":"SERVICE-SGR-18","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Atomic V) \/ Upgrade - Specify the upgrade you'd like below (billed at time of service, contact us for quote)","public_title":"LED Hoop (Atomic V) \/ Upgrade - Specify the upgrade you'd like below (billed at time of service, contact us for quote)","options":["LED Hoop (Atomic V)","Upgrade - Specify the upgrade you'd like below (billed at time of service, contact us for quote)"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-3,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535223459,"title":"LED Hoop (Atomic V) \/ Resize (Specify new size below)","option1":"LED Hoop (Atomic V)","option2":"Resize (Specify new size below)","option3":null,"sku":"SERVICE-SGR-19","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Atomic V) \/ Resize (Specify new size below)","public_title":"LED Hoop (Atomic V) \/ Resize (Specify new size below)","options":["LED Hoop (Atomic V)","Resize (Specify new size below)"],"price":5900,"weight":1814,"compare_at_price":null,"inventory_quantity":-1,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]},{"id":36522535256227,"title":"LED Hoop (Atomic V) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","option1":"LED Hoop (Atomic V)","option2":"Fix a problem - Describe problem below (non-warranty billed at time of service)","option3":null,"sku":"SERVICE-SGR-20","requires_shipping":true,"taxable":true,"featured_image":null,"available":true,"name":"Astral Service - LED Hoop (Atomic V) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","public_title":"LED Hoop (Atomic V) \/ Fix a problem - Describe problem below (non-warranty billed at time of service)","options":["LED Hoop (Atomic V)","Fix a problem - Describe problem below (non-warranty billed at time of service)"],"price":0,"weight":1814,"compare_at_price":null,"inventory_quantity":-29,"inventory_management":null,"inventory_policy":"deny","barcode":"","requires_selling_plan":false,"selling_plan_allocations":[]}],"images":["\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_c7ee67f3-8a5e-41bd-9009-8e279202d71b.png?v=1602087228"],"featured_image":"\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_c7ee67f3-8a5e-41bd-9009-8e279202d71b.png?v=1602087228","options":["Product","Service"],"media":[{"alt":null,"id":11533726941347,"position":1,"preview_image":{"aspect_ratio":1.114,"height":572,"width":637,"src":"https:\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_c7ee67f3-8a5e-41bd-9009-8e279202d71b.png?v=1602087228"},"aspect_ratio":1.114,"height":572,"media_type":"image","src":"https:\/\/cdn.shopify.com\/s\/files\/1\/2594\/6092\/products\/Screen_Shot_2019-11-19_at_9.03.01_AM_c7ee67f3-8a5e-41bd-9009-8e279202d71b.png?v=1602087228","width":637}],"requires_selling_plan":false,"selling_plan_groups":[],"content":"\u003cmeta charset=\"utf-8\"\u003e\n\u003cp\u003eStart here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service or upgrades.  After completing this service order you will be emailed shipping instructions. \u003cbr\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWhat The Service Includes\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eWe want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eWhat It Will Cost\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003eIf you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.\u003c\/li\u003e\n\u003cli\u003eThe warranty does not cover things such as tubing kinked from improper collapsing\/coiling or damage caused by water or dirt.\u003c\/li\u003e\n\u003cli\u003eFor more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.\u003c\/li\u003e\n\u003cli\u003e\u003cstrong\u003eRepairs not covered by the warranty will be billed at the time of service.\u003c\/strong\u003e\u003c\/li\u003e\n\u003cli\u003e\n\u003cstrong\u003eA base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.\u003c\/strong\u003e\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eFor non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eHow Long It Will Take\u003c\/h3\u003e\n\u003cul\u003e\n\u003cli\u003ePlease allow 2 to 3 weeks for most repairs and services (not including shipping transit times).\u003c\/li\u003e\n\u003cli\u003eIt can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.\u003c\/li\u003e\n\u003cli\u003eIf you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.\u003c\/li\u003e\n\u003cli\u003eIf you need a hoop for a performance while yours is in the shop you can\u003cspan\u003e \u003c\/span\u003e\u003ca href=\"https:\/\/shop.astralhoops.com\/products\/borrow-a-loaner-hoop\"\u003eborrow a hoop\u003c\/a\u003e.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003e\u003c\/h3\u003e\n\u003ch3\u003eHow to Ship It Back\u003c\/h3\u003e\n\u003cp\u003eAfter completing the checkout you will receive an automated email with detailed return instructions and shipping tips.\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e\n\u003ch3\u003eUpgrades\u003cbr\u003e\n\u003c\/h3\u003e\n\u003cp\u003e\u003cspan\u003eA variety of upgrades are available for Atomic V model hoops and wands.  Here are a few examples:\u003c\/span\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003e\u003cspan\u003eUpgrade AF hoop or wand to add USB-C charging and keychain remote ($99)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eUpgrade Megamix to Classic, Megamix to AF, or Classic to AF (contact us for quote)\u003c\/span\u003e\u003c\/li\u003e\n\u003cli\u003e\u003cspan\u003eOther upgrades or modifications (contact us for quote)\u003c\/span\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cspan\u003eFor Evoke or older model Hoops we offer a $75 trade-in credit that can be used towards the purchase of a new Classic or AF model hoop.  Take advantage of this offer by selecting the trade-in option below and follow the emailed instructions to send in your hoop.  We'll email you with a $75 off certificate code once we receive your hoop.\u003c\/span\u003e\u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e"}

Astral Service

Start here to send in your Astral Hoop, Wand, or Staff for warranty or non-warranty service or upgrades.  After completing this service order you will be emailed shipping instructions. 

 

What The Service Includes

We want your Astral to last a very long time, grow with your changing needs, and be able to be upgraded with new advancements. We proudly offer a full menu of services to assist with this. We perform a full inspection on every item that we disassemble for service. We're continually improving the design of our products. When working on yours, we will often update it with these new improvements free of charge.

 

What It Will Cost

  • If you have any trouble with your Astral flow tool due to an original defect in a part or our workmanship, we'll fix it free of charge.
  • The warranty does not cover things such as tubing kinked from improper collapsing/coiling or damage caused by water or dirt.
  • For more information on what that covers and doesn't cover, see the user manual that shipped with your Astral.
  • Repairs not covered by the warranty will be billed at the time of service.
  • A base fee to cover the cost of shipping is applied to all services and is paid when creating the service order.
  • For non-warranty or upgrade services, we'll send an invoice to pay via email when your service is ready. Payment is due when the invoice is sent and we're not responsible for items left unpaid past 45 days.

 

How Long It Will Take

  • Please allow 2 to 3 weeks for most repairs and services (not including shipping transit times).
  • It can take longer during busy times of the year, such as in the Spring and around holidays and major festivals.
  • If you need to have your item back by a certain date, please confirm the timing with us BEFORE sending it in.
  • If you need a hoop for a performance while yours is in the shop you can borrow a hoop.

 

How to Ship It Back

After completing the checkout you will receive an automated email with detailed return instructions and shipping tips.

 

Upgrades

A variety of upgrades are available for Atomic V model hoops and wands.  Here are a few examples:

  • Upgrade AF hoop or wand to add USB-C charging and keychain remote ($99)
  • Upgrade Megamix to Classic, Megamix to AF, or Classic to AF (contact us for quote)
  • Other upgrades or modifications (contact us for quote)

For Evoke or older model Hoops we offer a $75 trade-in credit that can be used towards the purchase of a new Classic or AF model hoop.  Take advantage of this offer by selecting the trade-in option below and follow the emailed instructions to send in your hoop.  We'll email you with a $75 off certificate code once we receive your hoop.

 

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