Astral Customer Support
Product Instructions
Product support, including instruction manuals and tutorial videos, can be found online using the links below.
LED Hoops
Atomic V-AF (Advanced Feature)
LED Levitation Wands
Fans and Shapes
Older Products
Product Service and Warranty Support
To send in your Astral for repair, upgrade, resizing, or other changes, start by creating a Service Order. After completing the service order, check your email for return shipping instructions. If you're having trouble with n Astral you just received, please contact us first. We often can resolve issues without the need to send the Astral back.
Return / Exchange Products
We want you to be happy with your purchase. Enjoy risk free shopping with our easy return policy. All items we sell may be returned within 30 days of shipping for refund or 60 days for exchange. Items must be undamaged to receive a full refund. If an item arrives damaged from shipment, please contact us as soon as possible so we can assist.
Shipping and handling is not refundable.
If you receive your order and you feel that something's wrong or not as you expected, contact us, we're here to help!
Contact Us
As flow artist and performers ourselves, we understand your needs and want to help in any way we can. Please don't hesitate to contact us using any of the following methods.
Email: support@astralhoops.com
We answer most email messages within 1 business day.
Phone: 720-460-3396
The best time to reach us is M-F 10AM-5PM MST.
Facebook Messenger: m.me/astralhoops
We answer most messages within 1 business day.