We guarantee the workmanship of our hoops and flow tools with a 1-year warranty.
We guarantee the workmanship of our hoops and flow tools with a 1-year warranty. If your hoop or flow tool stops working within 1 year of its original purchase simply contact us for return instructions and we'll repair it. Purchaser is responsible for safely returning the hoop or flow tool. Shipping costs for the return must be paid by the purchaser and will not be refunded. Purchaser assumes all liability for any loss or damage that occurs during the return shipping.
The warranty does not cover normal wear on the hoop or flow tool occurring from normal use such as scuffs, scratches and damage to tape. The warranty does not cover any damage to the hoop or flow tool due to abuse, improper care, improper charging, damage to tubing from improper collapsing or exposure to water, dirt, sand, heat, cold or other adverse environmental condition. Damage to the hoop or flow tools caused by heat, flame, or fuel from using the hoop or flow tool as a fire hoop or fire tool is not covered.
This hoop is not waterproof. Exposing the hoop to water can cause serious damage to the sensitive electronics. The presence of water in the hoop at any time will void this warranty. This hoop contains a water detection system. Tampering with this system will also void the warranty.
Damage to the plastic tubing or caused by the tubing breaking is not covered by this warranty. The tubing used to make these flow tools and other hoops has a physical limit of how much force it can withstand before failing. The weight added by the LED circuit as well as the holes drilled for for the circuit interfaces compound this limit. The user of the hoop or flow tool is responsible for understanding these limits. Damage caused by forceful moves such as, but not limited to, paddle breaks and knee reversals is not covered by this warranty. Polypropylene and Polycarbonate become brittle when cold. Always store your hoop or flow tool at room temperature (60 to 85 degrees Fahrenheit) and take extra care when using in cold climates. Damage to the tubing caused by exposure to cold is not covered by this warranty.
Taking proper care of your hoop or flow tool is your responsibility. To avoid damages not covered by this warranty, please review the important Astral Hoop Care Instructions. This warranty is void if the hoop or flow tool is taken apart, disassembled, or modified in any way.