The exceptional level of support we provide to our customers is one of the greatest benefits of owning an Astral product. Make it worry-free by keeping your Astral Care damage protection active for another year.
Some of the Things Astral Care Covers:
- Replacing worn out internal batteries
- Broken tubing
- Water damage
- Any physical damage due to an accident
Full Astral Care Details
You currently have Astral Care coverage and are eligible to renew it for another year. Astral Care is insurance that protects your Astral product from the unexpected. It covers any damage not covered by the warranty such as damage from water exposure and tubing breaks. Whether your Astral was left out in the rain, destroyed in a car accident, broken by a drunk guy at the club, smashed by a jealous boyfriend, or mauled by a bear, Astral Care has you covered. It doesn't matter how badly it's damaged or how it happened, we'll fix or replace it for free. By the way, we've seen all of the above things happen to an Astral Hoop. Even the bear mauling!
Astral Care can be purchased in one year increments and must be purchased within 30 days of your original product purchase. The one year of coverage starts on the date the product was purchased. Astral Care can be renewed annually and must be renewed before the current plan expires. Astral Care cannot be renewed after it has expired.
Loss or theft is not covered by Astral Care. You must send the product back to us to make a claim under the program. Limit 3 claims per year. Astral Hoops will repair or replace at their discretion. Replacements will be the same size and specs of the broken item and may be refurbished. If the Astral to be replaced is no longer in production, a new model that most closely matches in features may be sent at Astral's discretion. Astral Care does not cover adding or upgrading features or modifying size, tubing, or other specs. External lithium ion batteries are not covered by Astral Care. Defective li-ion batteries should never be placed in the mail. Replacement external batteries are available for sale on our website. There is no deductible when making a claim. We'll cover it 100%. You just pay shipping.
Astral Care cannot be extended if not renewed before the renewal deadline.