The exceptional level of support we provide to our customers is one of the greatest benefits of owning an Astral product. Make it worry-free by keeping your warranty active.
Astral Warranty
We guarantee the workmanship of our hoops and flow tools with a 1 year warranty. Purchaser is responsible for safely returning the product. Shipping costs for the return must be paid by the purchaser and will not be refunded. Purchaser assumes all liability for any loss or damage that occurs during the return shipping. The warranty does not cover normal wear on the Astral product occurring from normal use such as scuffs, scratches and damage to tape. The warranty does not cover any damage to the product due to abuse, improper care, improper use, improper charging, damage to tubing from improper collapsing or exposure to water, dirt, sand, heat, cold or other adverse environmental condition. Damage to the hoop or flow tools caused by heat, flame, or fuel from using the hoop or flow tool as a fire hoop or fire tool is not covered.
Exposing Astral products to water can cause serious damage to the sensitive electronics. The presence of water in the product at any time will void this warranty. This product contains a water detection system. Tampering with this system will also void the warranty.
Damage to the plastic tubing or caused by the tubing breaking is not covered by this warranty. The tubing used to make these our products has a physical limit of how much force they can withstand before failing. The user of the product is responsible for understanding these limits. Polypropylene and Polycarbonate become brittle when cold. Always store you Astral products at room temperature (60 to 85 degrees Fahrenheit) and take extra care when using in cold climates. Damage to the tubing caused by exposure to cold is not covered by this warranty.
Astral Care
You currently have Astral Care coverage and are eligible to renew it for another year. Astral Care is insurance that protects your Astral product from the unexpected. It covers any damage not covered by the warranty such as damage from water exposure and tubing breaks. Whether your Astral was left out in the rain, destroyed in a car accident, broken by a drunk guy at the club, or smashed by a jealous boyfriend, Astral Care has you covered. It doesn't matter how badly it's damaged or how it happened, we'll fix or replace it for free.
Astral Care can be purchased in one year increments and must be purchased within 30 days of your original product purchase. The one year of coverage starts on the date the product was purchased. Astral Care can be renewed annually along with an extended warranty package and must be renewed before the current plan expires.
Loss or theft is not covered by Astral Care. You must send the product back to us to make a claim under the program. Limit 3 claims per year. Astral Hoops will repair or replace at their discretion. Replacements will be the same size and specs of the broken item and may be refurbished. There is no deductible when making a claim. We'll cover it 100%. You just pay shipping.
Warranty and Astral Care cannot be extended if not renewed before the renewal deadline.
